Hampton Inn Sturbridge

Hotel is under renovations but still very clean. Unfortunately this is the 3rd time that I have tried to use a digital key at a Hilton facility ( as a rewards member was supposed to gain extra Hilton points for using it) but it never works. I get the digital key via the Hilton app for contactless check-in but it never works. I always need to go to the front desk anyway. Not sure I have received the extra points as promised for using the app/digital key. I do love the Hilton chain though as I travel quite frequently for work and leisure.

Our room was very nice. We had quiet neighbors! I also booked a rom for my daughter, who had noisy neighbors through the night. That was unfortunate since this was her first night away from her husband and three year old, and she was looking forward to a quite night of sleep.

It was super clean. One elevator only to the 3rd floor. Beds hard. Noisy people slamming doors, kids running. This is typical of a hotel like this. People are so inconsiderate. The highway noise at the back of the building was far too loud all night. Food is typical but good-need to make dairy free eggs-had cheese in them. At check in make sure you ask for receipt. They charged $20 plus extra and then you hope to get it back. Booking says this price is guaranteed-no it is not! When we called the lady said that we should get 17-18$ back and not even the $20. We always leave a room as good as we found it. This is an insult.

Decent breakfast, but not appealing. No orange juice. The only eggs offered were eggs and cheese. Rather than bacon or breakfast sausage, they only offered kielbasa. Admittedly, oatmeal and and waffles were available, so people did have choices. Probably just wasn't my morning.

Super clean, nice toiletries that had no parabens, sls and other harmful chemicals in it. Lots of towels, nice place to work in the room, plenty of lamps and shades against the sun. Friendly staff. Breakfast is good.